Customer Service

Customer Service

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British Ceramic Tile is a business to business organisation, and our products are supplied via leading retailers and distributors. We are committed to providing all of our retail and distribution partners with a market-leading customer service across the UK and worldwide.

Our Mission:

To be the one-stop shop for your entire tile, glass and stone needs, underpinned by unrivalled customer service and a drive to meet diverse customer needs and exceed expectations.

Our promises to you:

1. Choice & Value

We’ll offer the most diverse and exclusive range of core and premium products, always at competitive prices, and we’ll evolve our ranges to satisfy customer demand & market trends.

2. Customer Service Support

Our knowledgeable & dedicated staff are trained to help you with all aspects of product, orders and deliveries. We treat all our customers in a professional and friendly manner. We try to get it right every time but if we do make a mistake, we’ll do everything we can to fix it – quickly and fairly.

3. Quality

Best-in-class product quality is our aim. We are proud of our Integrated Management System (ISO9001:2008, ISO14001:2004, OHSAS 18001:2007 and PAS 99:2006) and our environmental focus, which underpin our on going drive for efficiency, quality and innovation.

Anything to say…?

We are continually striving to improve. Your comments and feedback are always welcome. Click here to fill in a short form.